Return Policy

At GlazeTech, we strive to provide you with high-quality products and excellent customer service. We understand that there may be situations where you need to return or exchange a product. This Return Policy outlines our guidelines and procedures for returns and exchanges. By making a purchase on our e-commerce website, you acknowledge and accept the terms of this policy.

1. Eligibility for Returns:

  • Products must be in their original condition, unused, and undamaged.
  • Returns must be initiated within 14 days of the purchase date..

2. Returns Process:

  • Contact our customer support team.
  • Provide your order details, including the order number and product information.
  • Clearly state the reason for the return and any additional relevant information.
  • Our customer support team will review your request and provide instructions for the return, including any required documentation or shipping labels.

3. Return Shipping:

  • You are responsible for the cost of return shipping, unless the return is due to an error on our part (e.g., incorrect or defective product).
  • We recommend using a trackable shipping method and obtaining proof of shipment for your return.
  • Shipping costs are non-refundable, except in cases where the return is due to our error.

4. Refunds:

  • Once we receive the returned product and verify its condition, we will process the refund.
  • Refunds will be issued to the original payment method used for the purchase.
  • Please allow 3-5 business days for the refund to be processed and appear in your account, depending on your financial institution's policies.

5. Exchanges:

  • If you would like to exchange a product for a different size, model, or variant, please follow the same return process outlined above.
  • Once the returned product is received and its condition is verified, we will process the exchange and ship the replacement product to you.

6. Damaged or Defective Products:

  • In the event that you receive a damaged or defective product, please contact our customer support team immediately.
  • Provide detailed information and, if possible, attach relevant photos to support your claim.
  • We will work with you to resolve the issue promptly, either by providing a replacement, issuing a refund, or arranging a repair, depending on the circumstances.

7. Exceptions and Special Circumstances:

  • In certain cases, we may make exceptions to this Return Policy based on specific circumstances. These exceptions will be evaluated on a case-by-case basis.