Privacy Policy

At GlazeTech, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect the information you provide when using our e-commerce website to purchase fixings, fasteners, power and hand tools, and consumables for the construction and window industries. By using our website, you consent to the terms of this Privacy Policy.

1. Information We Collect:

  • Personal Information: When you make a purchase or create an account on our website, we collect personal information such as your name, email address, phone number, billing and shipping address.
  • Payment Information: We collect payment information, including credit card details or other payment method details, to process your transactions securely. Please note that we do not store your complete payment information.
  • Order History: We retain information about your order history, including products purchased, quantities, prices, and dates of purchase.
  • Website Usage Information: We may collect non-personal information such as IP addresses, browser types, device information, and website usage statistics to improve our website's performance, enhance your shopping experience, and analyse trends.

2. Use of Information:

  • Personal Information: We use your personal information to process and fulfill your orders, communicate with you about your purchases, provide customer support, and send important updates or notifications related to your orders.
  • Payment Information: Your payment information is used solely for the purpose of processing your transactions securely.
  • Order History: We may analyse your order history to improve our product offerings, personalise your shopping experience, and make recommendations based on your preferences.
  • Website Usage Information: We use this information to monitor and analyse the performance of our website, enhance its functionality, and ensure its security.

3. Information Sharing:

  • We may share your personal information with trusted third-party service providers who assist us in operating our website, processing payments, delivering orders, and providing customer support. These service providers are contractually obligated to maintain the confidentiality and security of your information.
  • We may share your personal information if required by law or in response to legal requests, such as court orders or government regulations.
  • In the event of a business merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security:

  • We implement reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
  • We use secure socket layer (SSL) encryption technology to safeguard your payment information during transmission.
  • Despite our efforts, please note that no data transmission over the internet or electronic storage system is entirely secure. We cannot guarantee the absolute security of your information.

5. Cookies and Tracking Technologies:

  • Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyse website traffic, and personalise content.
  • You have the option to manage your cookie preferences through your web browser settings. However, disabling cookies may limit certain functionalities of our website.

6. Children's Privacy:

  • Our website is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected personal information from a child, we will promptly delete it from our records.

7. Updates to the Privacy Policy:

  • We may update this Privacy Policy from time to time to reflect changes in our information practices. We encourage you to review the policy periodically.

8. Contact Us:

  • If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us using the contact information provided on our website.